KCB Bank goes digital, Internet opener, KAYCEE and ATM Recycler

KCB Bank goes digital, Internet opener, KAYCEE and ATM Recycler

KCB Bank has introduced three digital products aimed at transforming the banking industry.

They include an Internet opener, KAYCEE and ATM Recycler that accepts cash deposit and easily withdraws.

KCB Executive Director, Edgar Byamah said with the constant growth and improvement of technology, various sectors have improved their resources through the use of new technologies.

“We have also improved our services to provide our customers with improved services in a timely and reliable manner. This reinforces KCB Bank's commitment to providing banking solutions that are relevant to the lives of its customers, ”said Byamah.

He emphasized the role of digital solutions in the banking sector, which he said led to investment in the country.

"For us, our belief is that our resources should be accessible whenever and wherever you need them."

According to Michael Ssekyondwa, Head of KCB at Retail Banking, the bank has set up an online accounting platform for people from all over the country to open bank accounts with Kaycee, a friendly chatbot that will support real-time support. interactive customer discussions.

In the same operation KCB has issued ATM recyclers that accept cash deposits and withdraw them easily from customers.

Uganda's Chief Executive Officer, Tumubweine Twinemanzi said banks should use digital banking solutions or their customers will remain legitimate.

“A staggering 75% of our population is under the age of 35. These want to have 24/7 access to the services you have. They want to be easy to use but in addition to all the products that can be installed on their phones. Any product that can be installed on the phone will have a short shelf life, ”said Tumubweine.

The BoU Executive Director of Banking explained that although many products are presented by financial institutions, those designed to meet customer needs will be able to withstand the onslaught of time.

There are a lot of people who have introduced these digital products but the important thing is how you can explain and market to customers. How easy is it to use and access these products for customers, ”he asked.

Tumubweine also urged banks to ensure that the energy they use to market digital platforms is the same in reducing potential risks associated with them.

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